Shipping policy
Orders placed through Theocafé are processed and fulfilled by our third-party fulfillment partner, Supliful.
Processing and Delivery Time
Most orders are processed and delivered within approximately 7–10 business days after the order is accepted for fulfillment. This timeframe is an estimate only and is not guaranteed.
Fulfillment times, carrier transit times, holidays, weather conditions, high order volume, product availability, customs processing, or other circumstances beyond our control may result in delays.
Order Processing
Once an order has entered fulfillment, changes or cancellations may no longer be possible. Customers are responsible for reviewing all order details carefully before completing checkout, including product selection, quantity, shipping address, email address, and phone number.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate shipping address.
Theocafé is not responsible for delays, failed deliveries, returned shipments, lost packages, or additional shipping costs resulting from:
- incorrect or incomplete addresses;
- missing apartment, suite, or unit numbers;
- incorrect contact information;
- refusal of delivery;
- failure to collect a package;
- failure to comply with carrier delivery requirements.
If an order must be reshipped because of incorrect information supplied by the customer, additional shipping charges may apply. Supliful likewise excludes refunds in certain wrong-address and unclaimed-shipment situations.
Tracking Information
Tracking information will be provided when available after the order has been fulfilled and shipped.
Customers are responsible for monitoring tracking updates and contacting us promptly if they believe there is a delivery problem.
A package marked as delivered by the carrier will generally be considered delivered to the shipping address provided at checkout.
Lost Packages
If an order appears to be lost in transit, please contact us promptly.
Claims relating to packages lost in transit must generally be reported within 30 days after the estimated delivery date so that the matter can be reviewed with our fulfillment provider and carrier.
Approval of a refund or replacement is subject to verification and the applicable fulfillment and carrier policies.
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, misprinted, or incorrect product, contact us as soon as possible.
Please provide:
- your order number;
- a description of the issue;
- clear photographs showing the product and the problem.
Claims should be submitted within 30 days of receiving the product. Eligible claims may result in a replacement or refund after review.
Shipping Fees
Applicable shipping charges are calculated and displayed at checkout.
Shipping fees may vary according to destination, package weight, shipping method, and carrier rates.
International Shipping, Customs, Duties, and Taxes
Where international shipping is available, customers are responsible for any applicable customs duties, import taxes, fees, or other charges imposed by their country.
International deliveries may experience delays due to customs processing.
Theocafé is not responsible for delays caused by customs or for packages rejected, abandoned, or returned because the recipient failed to comply with import requirements or pay applicable duties or taxes. Supliful states that its products ship from the United States and that international recipients may be responsible for customs and import fees.
Delivery Delays
Estimated delivery dates are provided for convenience only.
Theocafé does not guarantee delivery on a specific date and is not responsible for delays caused by carriers, severe weather, natural disasters, customs, holidays, labor disruptions, transportation interruptions, governmental actions, or other events outside our reasonable control.
A shipping delay alone does not automatically entitle an order to cancellation, refund, or compensation.
Returned or Unclaimed Packages
Packages returned because of an incorrect address, inability to reach the recipient, refusal of delivery, failure to collect the shipment, or failure to satisfy carrier or customs requirements may not qualify for a refund.
If reshipment is available, the customer may be responsible for the additional shipping cost. Supliful specifically notes exclusions involving wrong addresses, unclaimed shipments, customs rejection, and some undeliverable FedEx shipments.
Changes to This Shipping Policy
We reserve the right to update this Shipping Policy when necessary to reflect changes in our fulfillment services, carriers, shipping destinations, rates, laws, or business practices.
Contact Us
For questions concerning shipping or delivery, contact:
THEOKET LLC
Doing business as Theocafé
532 Hammond St
Salisbury, MD 21804
United States
Email: support@theocafé.com
Phone: +1 443-359-2694